STORE POLICIES


  1. Appointments must be made at least 1 hour in advance
  2. Any change in the appointments (change in time or date) must be made at least 3 hours in advance
  3. In the event that the customer is late by 5 minutes for the appointment , the appointment will be cancelled  as we cannot guarantee a high quality of service.  At this time a new appointment can be rescheduled.
  4. The customer will be responsible monetarily  for any damage made to the equipment, furniture, etc. by them or anyone in their party.
  5. If there is no answer on by phone.  Please text and it will be answered within 2 hours from the time the text is sent.
  6. If an appointment is made for 3 or more children, then a credit card will be required.
  7. Baby Bear Kid's Cut has the right to decline appointments.
  8. All products sold through Baby Bear Kid's Cut are "Final Sale"(no refunds)

RESCHEDULE/CANCELATION  AND NO-SHOW APPOINTMENT POLICIES


  1. Rescheduling an appointment can only be done once.  If a second is done than the appointment  will automatically cancelled.
  2. Cancelling appointments must be made at least 3 hours in advance.  If  an appointment is cancelled  after the 3 hour minimum,  this will be viewed as a no-show and an inconvenience charge will be applied.
  3. Cancellations and Reschedule can ONLY be done online before the 3 hour window.
  4. If there is a no-show an inconvenience charge will be applied.


LATE AND NO-SHOW  POLICIES

  1. When an appointment is 5 minutes or more late.  The appointment will be cancelled so as not to affect other appointments.  There will be a full charge applied for this late appointment.
  2. When there is a no-show on the appointment.  There will be a full charge applied for this no show.

Baby Bear Safety & Care Policy

At Baby Bear Kids Cut, the safety and comfort of every child are very important to us. We kindly ask parents and guardians to actively supervise their children and help us maintain a safe environment for everyone.

Child Supervision

Parents and guardians are responsible for actively supervising their child while visiting Baby Bear and are expected to intervene when their child’s behaviour may create a risk of injury or damage.

Safe Use of Salon Equipment

Children must remain safely seated during their haircut and should not stand, climb, or play on the salon chairs, vehicle chairs, or other salon equipment.


Salon Tools & Professional Equipment

For safety reasons, children and parents/guardians may not handle or operate Baby Bear’s professional salon tools or equipment without permission from Baby Bear staff.

Following Safety Instructions

Parents and guardians are expected to follow reasonable safety instructions provided by Baby Bear staff and to assist when a child needs to be redirected for their own safety or the safety of others.

Damage to Baby Bear Property

We understand that accidents can happen. However, parents/guardians may be responsible for reasonable repair or replacement costs when Baby Bear property, furniture, equipment, or professional tools are damaged through intentional, reckless, or improper use.


Injury & Safety Responsibility

Baby Bear takes reasonable measures to provide a safe salon environment. However, parents/guardians remain responsible for appropriate supervision and for following safety instructions provided by Baby Bear staff. Baby Bear will not assume responsibility for injuries arising from a child’s or parent/guardian’s failure to follow safety instructions or provide appropriate supervision, to the extent permitted by applicable law.


Our Shared Responsibility

Our goal is not to restrict your child’s experience, but to keep Baby Bear a safe, welcoming, and enjoyable place for every little guest. Thank you for helping us care for our space, our equipment, and most importantly, our children.